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My clients have found that working with virtually is more efficient and convenient. We are not distracted by what's going on and often times your dog won't act the same in my presence as they do in yours. We get to the heart of the issues quickly and I determine a plan to move forward, we go over exactly what you need to do and you can get training right away. Your support materials and homework are clear and clients have found this to be very effective.

Surprisingly, no! I've seen thousands of clients over the years and one thing I know is that seeing your dog react doesn't help us with a plan moving forward. I have seen every behaviour under the sun! You are welcome to send me video as long as you aren't setting your dog up to react. The more your dog reacts, the farther behind in the process we will be.

This line of work is not regulated which means one isn't required to invest in education or certifications to work with clients. Scary. I've invested upwards of $60,000 and continue to invest every year in continuing education to ensure I am not doing harm with outdated information. You are paying for a specialist that is invested in you and the welfare of your dog.

Our policy is that we cannot refund after we have accepted payment. Discretionary refunds will result in a $50 cancellation fee to cover administrative costs.

You may cancel and reschedule up to 48 hrs in advance. You may cancel sessions up to 2 times only. Sessions are forfeited as a result unless extenuating circumstances (illness, emergencies) and is up to our discretion whether to enforce our policy.